Ordering and Payment Policy

1. How Orders Work

All product images on our Site are representative of the items you will receive. Coin and bullion products may vary slightly in appearance from photographs due to the nature of the product — images should be used as a general quality reference, not an exact depiction.

Prices on our Site reflect current market conditions and are subject to change at any time without notice. The price displayed at the time you complete checkout is the price at which your order is confirmed.

We reserve the right to cancel any order where a listed price contains a typographical, technical, or system error. In such cases, we will notify you promptly and offer a full refund of any payment received. We reserve the right to accept or decline any order at our discretion, subject to Section 4.

2. Order Confirmation and Price Lock

While you are completing checkout, your price is held for five minutes and a countdown is shown on the page. If the metals market moves before you finish, we will ask you to confirm the new price rather than change it without telling you.

When you place an order and receive a confirmation number, you have entered into a binding purchase agreement at the confirmed price, unless your order is held for our review as described in Section 4. A held order is not binding until we release it.

Because your price is fixed at confirmation and the metal behind it is not, cancelling a confirmed order can leave us holding the difference. If you cancel a confirmed order, or do not initiate payment for it within the window set out in Section 3, you are responsible for the difference between your confirmed price and the prevailing spot price at the time of cancellation, where that difference is against us. Where the market has moved in our favour, you owe nothing. See our Return and Refund Policy for full details.

3. Payment

Payment must be received in full before any order is processed or shipped. The following payment methods are accepted:

The price listed on every product is the card price. Paying by cash, bank wire, paper check, or ACH costs 4% less than the listed card price, shown as a discount at checkout when you select that payment method.

Orders are entered into our processing queue upon receipt of cleared funds. Credit card orders are typically queued immediately. ACH orders are held for the clearing period noted above before processing begins.

Payment must be initiated within three (3) business days of order confirmation. For ACH and paper check, the clearing periods above apply after initiation and do not count against this window. Orders where payment is not initiated within this window may be cancelled, and the market loss terms in Section 2 may apply.

4. Order Review

Orders above $10,000 are held for our review before any money moves. The order is placed normally; we then release or decline it, and declining voids the authorization without a charge. We may also review an order placed by a new customer, an order where the billing and shipping addresses do not match, or an order paid by a method we consider higher risk.

We may decline a held order for verification or availability reasons. We do not decline orders because the market has moved. If we have not released your order within one business day, the order is void, nothing is charged, and we will notify you.

Orders paid by ACH or eCheck are never shipped until the funds have actually settled.

5. Contact Us

If you have any questions about this Ordering and Payment Policy, please contact us:

By placing an order through our Site, you agree to this Ordering and Payment Policy.