Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after your payment has cleared.

You will receive a notification once your order has shipped.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times, counted from the day your order ships:

Delivery delays can occasionally occur due to carrier issues or high demand.

3. Discreet Packaging

Orders are shipped in plain, unmarked packaging with no indication of the contents. Nothing on the outside of the parcel identifies it as containing precious metals.

4. Shipping Locations

We currently ship within the United States only. We do not ship to PO boxes, freight forwarders, or addresses outside the United States.

If you are located outside of our shipping areas, please contact us to discuss potential options.

5. Local Pickup

You are welcome to collect your order in person at our Valparaiso showroom instead of having it shipped. Select local pickup at checkout and we will contact you when your order is ready. Please bring photo identification matching the order.

Orders paid by ACH, paper check, or bank wire are released for pickup only after the funds have settled.

Showroom hours are Wednesday to Saturday, 10:00am to 5:00pm Central. Monday and Tuesday are by prearranged appointment, and we are closed Sunday.

6. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped.

Tracking information will be active within 24 hours. It is normal for tracking to show no movement for the first day.

7. Customs, Duties, and Taxes

Not applicable — we ship within the United States only.

8. Damaged, Wrong, or Undelivered Orders

If your order arrives damaged, is not what you ordered, or does not arrive at all, tell us at vaultbullionandcoin@gmail.com within five (5) days of delivery — or, for an order that has not arrived, within five (5) days of the last estimated delivery date shown in tracking — with photographs where there is visible damage.

We will handle the carrier claim ourselves — you do not need to contact the carrier. The remedy is set out in our Return and Refund Policy, and it applies whether or not we otherwise accept returns.

Please keep all packaging materials and the item itself until the claim is resolved.

9. Incorrect Shipping Addresses

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at vaultbullionandcoin@gmail.com. We will do our best to correct it before shipment.

10. Delays

We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

11. Contact Us

If you have any questions about this Shipping Policy, please contact us:

By placing an order through our Site, you agree to this Shipping Policy.